Reviewed September 7, 2026. Features depend on your enabled modules, permissions, and configured integrations.
The office, measured
Analytics summarizes casework volume, current workload, SLA performance, and office engagement. It requires the casework feature and permission to view cases.
The period selector offers Last 3 months, Last 6 months, and Full year. It slices the twelve-month opened/resolved series. It does not change every metric: current backlog remains a current count, and the SLA and engagement blocks retain their labeled reporting windows.
Case volume & status mix
Compare monthly cases opened with cases resolved to see whether incoming work is outpacing completions. The selected three-, six-, or twelve-month view changes this series.
The status mix shows active workflow states; category and intake-channel breakdowns show what the work concerns and how it arrived. Read those as separate summaries rather than assuming the chart selector has filtered them.
Keeping our promises
The SLA block shows current open and past-due cases, plus average resolution and first-response times over the supported 90-day window. These are averages, not median response times.
Use overdue counts to prioritize today’s queue and response-time measures to assess the intake process. A current backlog count and a historical response average answer different questions.
Cases by category
The category breakdown ranks case counts by category. It helps identify the subjects generating office work. Category-specific depth, aging, and trend drill-downs are not part of the current Analytics screen.
Open Casework to investigate individual cases and their histories. Generate an annual-report PDF from District; Analytics does not currently append an exported snapshot to that report.
Engagement & district detail
Engagement tiles include newsletters sent and recipients reached over 90 days, upcoming events, visitors over 30 days, and constituent portal account totals. Each tile carries its own time basis.
Read newsletter delivery and recorded opens in Comms. Analytics does not currently provide a per-send open/click chart or an interactive municipality tile map. Its District heat map link opens the separate District view.